If you need any help, or would like to speak to our customer service team please email customerservice@grayequestrian.co.uk or use the form below with any enquiries, issues or questions. Our team are always happy to help and we aim to reply to all enquiries within 24 hours (within office hours).
Mailing Address:
12 Taylor Close
Tonbridge
TN9 2FE
Office hours:
Monday- Friday 9am-5pm.
Contact us
Our customers' satisfaction is our number one priority.
We hope you love your GE items, however if they not to your satisfaction we are happy to refund or exchange your items for free.
Please note our socks are non returnable.
Please note that customers will be responsible for shipping costs.
We are happy to exchange any item free of charge for you. Please contact our customer services to arrange.
Any returns must be in the original packaging with proof of purchase.
As a general guide:
YR- Age 7-8
YR- Age 9-10
Teen- Age 11-12
XXS UK 4
XS- UK 6
S- UK 8
M- UK 10
L- UK 12
XL- UK 14
XL+ - 16
If you are between sizes, we recommend you size up, due to the type of material.
Due to the technical fabric used, leggings may look very small when they arrive. Please try them on as you will be amazed at how they stretch to fit.
All UK orders will now be shipped via DPD or Royal Mail. This is a next day delivery service however orders can take up to 3 working days. You will receive a tracking number once your order is dispatched.
To qualify for next day delivery please place an order before 11am. Or your order will be dispatched the following day. Orders placed past 11am on Friday or over the weekend will be dispatched first thing on the Monday. This is a fully trackable service via your tracking number. Please check https://www.dpdlocal.co.uk or https://www.royalmail.com/track-your-item.
We can not be held responsible for any delays that are out of our control and we are unable to give any tracking details for this service.
If your order hasn't arrived after one week, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!
How should I care for my products?
Washing and care instructions are provided on all the products.
Please make sure that you follow all the instructions as we cannot offer refunds or exchanges if these instructions have not been followed. In addition, we recommend that you do not use any fabric softeners for any of the technical fabrics and also recommend not to use a tumble dryer (don’t worry they dry extremely quickly!).
Avoid ironing as this may damage any silicon print on your garments and try to remember to wash inside out and not with anything rough or abrasive such as Velcro.
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
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